Returns & Exchanges

At Dreamstores Eg, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in their original condition.

1

Initiate Request

Contact our customer support team via email or our website portal with your order number and the reason for your return.

2

Package Your Items

Place the items in their original packaging with all tags attached and include the original invoice or proof of purchase.

3

Schedule Pickup

Our courier partner will contact you within 48 hours to collect the package from your doorstep at a convenient time.

4

Receive Refund

Once our warehouse inspects and approves the returned items, your refund will be processed to your original payment method or as store credit.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing