Frequently Asked Questions

Everything you need to know about shopping with Dreamstores Eg

What are your delivery timelines within Egypt?

We offer nationwide shipping across Egypt. Orders within Cairo and Giza are typically delivered within 2-3 business days, while other governorates may take 3-5 business days.

What payment methods do you accept?

Dreamstores Eg accepts Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and ValU for easy installments.

Can I return or exchange a product?

Yes, we offer a 14-day return and exchange policy. Items must be in their original packaging, unused, and accompanied by the original receipt.

How can I track my order status?

Once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to monitor your shipment's progress in real-time.

Are the products on your website authentic?

Absolutely. At Dreamstores Eg, we guarantee that all products are 100% authentic and sourced directly from authorized distributors or the original brands.

Do you offer international shipping?

Currently, we only ship within Egypt. We are working on expanding our services to neighboring countries in the near future.